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Thread: extremely bad experience with smart part direct

  1. #1
    Join Date
    Jul 2011
    Location
    glasgow
    Posts
    1

    extremely bad experience with smart part direct

    Hi i would like to let everyone know my experience with smart parts direct. I cancelled my order with them due to them lying about the having the part in stock. They still havent gave me my money back and thats been over 2 months I have recieved a torrid of abuse in emails. When i try to contact them they pretend they havent recieved my emails. IT turns out that going directly to your local smart dealer is just as cheap. I want to warn people off of using these cowboys

  2. #2
    Join Date
    Mar 2011
    Location
    Northants.
    Posts
    276
    Not just me then.

    Never dealt with such an offensive individual.

  3. #3
    Join Date
    Oct 2004
    Location
    Edinburgh
    Posts
    5,275
    If you ordered off the internet, you have a 7 day cooling off period by law (Distance Selling 2000), which you can cancel and receive a full refund.

    http://www.oft.gov.uk/shared_oft/bus...ral/oft913.pdf
    Smartz Admin staff member - Here to help!

    Having a smart is only the beginning, so why not join in with the community?

    In between smarts at the moment. Had to get something sensible

    - Citroen C4 VTR+ 1.6 HDi 110bhp

  4. #4
    Join Date
    Oct 2004
    Location
    Edinburgh
    Posts
    5,275
    This might also be of some use to you.

    http://www.moneysavingexpert.com/sho...s-exchange#web
    Smartz Admin staff member - Here to help!

    Having a smart is only the beginning, so why not join in with the community?

    In between smarts at the moment. Had to get something sensible

    - Citroen C4 VTR+ 1.6 HDi 110bhp

  5. #5
    Join Date
    Dec 2008
    Location
    West Sussex
    Posts
    3,124
    Quote Originally Posted by Klaus View Post
    Not just me then.

    Never dealt with such an offensive individual.
    Me too and there seems to be a fair few others that have had issues with him.
    _________________________________________________


  6. #6
    Join Date
    Mar 2008
    Location
    BRISTOL
    Posts
    2,549
    always pay with credit card or paypal when buying on the internet......let them deal with the crap then

    (or just tell SPD that you will be handing the issue over to your bank for them to chase for the money - may scare him if he thinks mastercard will come knocking)

    JJ

    www.forfour.co.uk - forfour technical forum
    www.evilution.co.uk
    www.quidco.com << CLICK - cash back on car insurance and online purchases

  7. #7
    Join Date
    Mar 2011
    Location
    Northants.
    Posts
    276

  8. #8
    Join Date
    Mar 2008
    Location
    BRISTOL
    Posts
    2,549
    what a great reply from mr SPD - tool!!

    oh dear.... there are a few traders like that around who treat customers like crap....its a shame really!

    JJ

    www.forfour.co.uk - forfour technical forum
    www.evilution.co.uk
    www.quidco.com << CLICK - cash back on car insurance and online purchases

  9. #9
    Join Date
    Aug 2008
    Location
    ulverston cumbria
    Posts
    40
    dennis from SPD is very arrogant,and I would never use his services especially how he quotes his bad customer experineces on his webiste,very unproffessional
    ATA registered Mercedes-Benz Master Tech

  10. #10
    Join Date
    Jun 2009
    Location
    Manchester
    Posts
    9
    Thanks for the warning, I have gone direct to Smart for my reuired part

    Regards

    Wraakian

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