Results 1 to 8 of 8

Thread: Servicing a car on finance

  1. #1
    Join Date
    Apr 2013
    Location
    Southampton
    Posts
    28

    Servicing a car on finance

    Morning all, it's a bit parky isn't it?

    Right, I have a question about servicing... particularly for a car that has been purchased on one of the personal finance plan things. I understand that since 2003, you are not required to have a new car dealer-maintained, as long as whoever does maintain the car does it to the correct published service schedules, etc.

    From what I've read so far, the above relates to warranties. What about cars that are purchased on finance though? My car is financed, and at the end of the deal I have 3 options. I either pay the balloon payment, hand the car back with nothing more to pay, or trade it in against a new model.

    If choosing one of the latter two options, MB will add various charges such as if I have exceeded the mileage agreed. Also, they say that the car must be serviced and maintained by a main dealer. Reading a number of posts that kind of makes me a bit nervous. I would much rather take it to a specialist independent, even for servicing.

    Has anyone been through this before? Thanks. Rich.

  2. #2
    Join Date
    Mar 2010
    Location
    Hampshire
    Posts
    1,985
    Technically the finance company own your car. Therefore they CAN dictate to you where it should be serviced.

    Different finance companies have different policies to servicing - you will need to phone yours and ask them.
    ==============================
    2004 Roadster-Coupe SB2 Brabus
    2005 ForTwo Brabus Numeric
    2014 Skoda Yeti 4x4 DSG
    ex 2002 City Coupe 600cc Pulse
    ex 2003 City Coupe 700cc Passion
    ==============================

  3. #3
    Join Date
    Apr 2013
    Location
    Southampton
    Posts
    28
    Quote Originally Posted by 137699 View Post
    Technically the finance company own your car. Therefore they CAN dictate to you where it should be serviced.

    Different finance companies have different policies to servicing - you will need to phone yours and ask them.
    Thanks for the reply. I'm pretty sure mine's done through MB. I'll get the car's handbook out later and have a rescan through and post back.

    Edit:
    I do know and have confirmation that if I pay the balloon payment so that I own the car at the end of the deal, that MB won't add any of the extra charges. They only charge for mileage, servicing, damage, etc if I use it as a deposit on a new vehicle or just hand it back.
    Last edited by smaart; 10-10-2013 at 09:29 AM.

  4. #4
    Join Date
    May 2012
    Location
    London
    Posts
    78
    As far as I know, NEW cars can be serviced by any independent specialist providing they use original parts and recommended oil etc. If "approved used" it MUST be serviced by the dealer. However, you can take out a Service Plan with MB/Smart and you save some money...

  5. #5
    Join Date
    Jan 2009
    Location
    Rugby
    Posts
    3,166
    If you absolutely intend to keep the car, have it serviced where you like. If you're not sure, stick to the agreement.

    Anastasia
    Mr Poo - Mk5 450 Pulse
    Honky - 451 Passion Diesel
    Nellie - 2014 Mitsubishi Outlander

  6. #6
    Join Date
    Nov 2013
    Location
    South Coast, UK
    Posts
    2
    I know this thread is a month old, but I have experience of this so here's how I see it:

    A salesman may tell you that you can get your car serviced anywhere these days to comply with the warranty, and as far as I'm aware that's true, as long as the mechanic uses genuine Smart/ Mercedes parts etc.

    However what my salesman failed to tell me, and something I didn't find-out until much later, was that under the terms of the 3-year PCP agreement I signed, Mercedes Financial Services UK required me to have the car regularly serviced *at franchised dealers* only.

    So, I couldn't save money by using an independent garage to service a car that I never intended to own, and instead had to pay absolutely top dollar for servicing at a Smart dealership throughout the term of the finance agreement. This, I hadn't budgeted for.

    Furthermore, it is my understanding that if I'd gone ahead and got the car serviced independently, and presented it back to MFS with a fully stamped-up book done by Joe's Garage, they would have been well within their rights to charge me for every service that I didn't get done at a proper dealer (even though the car had been serviced) which would have amounted to £££hundreds.

    In fairness, this was all in the small print of the agreement (not that anyone ever reads that!), but it doesn't excuse the fact that by any standards the servicing costs at franchised dealers for these tiny little cars is a rip-off. Plus, it's kind-of a 'lie of neglect' for salesmen/ finance guys not to mention it in my view.

    TO CONCLUDE: As someone said above, if you're certain that you'll want-to/ be able to buy the car at the end of the PCP agreement, then service it where you like. If you aren't sure, or like me you know right from the start that you'll be handing it back in 3-year's time, or think you might want to p/ex it back in, then get all your servicing done by a Smart dealer or you'll have hassle later-on.
    Last edited by Jaydash; 14-11-2013 at 12:10 AM.

  7. #7
    Join Date
    Nov 2004
    Location
    Essex
    Posts
    1,123
    My 11 plate 451 is on finance and the paperwork states it must be serviced at smart. However, what I did was insist on 3 years free servicing so it cost me nothing.

  8. #8
    Join Date
    Jan 2009
    Location
    Norway
    Posts
    2,657
    All I can say is....

    "If you can't afford it, don't buy it!"

    I was told this by my parents back in 1970's. (and following that guidance, I retired at 50!)

    Sorry, a me, Me, ME moment there

    ANY loan/finance is gonna cost YOU money....companies don't lend it out for free (and if you look at some of the company figures for how much they earn...)
    They make these rules to ensure they can get back as much profit as possible.

    If you WANT something, save up for it....when you can pay cash, it's yours..not some company laughing at you.

    Someone is certain to come back and say;
    "Yeah, but I can't afford to buy it! I have to get a loan."
    Then start paying high interest costs (OK, the figures "look" good, until you read the small print!).
    I've only ever had a loan for 1 car..and never again! (I was 18, and eager....)

    I've never looked at this PCP (but do use P2P often), but it's still just borrowing money and making someone else rich.
    Last edited by Or_GazM; 15-11-2013 at 05:01 PM.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •